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Refund

craig0091
Newbie
Posts: 2
Registered: ‎12-10-2022

Refund

‎12-10-2022 5:25 PM

Hi,

 

i recently received a downtime credit of over £100.00. Does anybody know if its possible to have this refunded to my bank account?

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Gandalf
Community Gaffer
Community Gaffer
Posts: 26,676
Thanks: 10,311
Fixes: 1,607
Registered: ‎21-04-2017

Re: Refund

‎13-10-2022 1:59 PM

Hi @craig0091,

From what I can see the credit we've applied was for automatic compensation and in this case we wouldn't be able to refund it to your bank account I'm afraid. We have a good guide here https://www.plus.net/help/legal/automatic-compensation/ which explains in more detail all about the compensation scheme we're signed up to.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
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