Refunds due to no service

[#1]

Hi

I'm due to receive refunds for Loss of service.  I've had 2 emails detailing the amounts that I am due, but I can't see the credits anywhere on my account.  Where can I see the total credit balance?

Many thanks

Paula

[#2]

I don't know how Plusnet do it, but when I was with BT, refunds didn't show on the account online but were included in the next monthly bill.

[#3]

@Mr_Paul wrote:
when I was with BT, refunds didn't show on the account online but were included in the next monthly bill.

And this is how it works with us as well