Renew Contract

[#1]

My 18 month contact ends July 22nd 2022
Cost  per month £29.38
However I am being offered a better deal at £23.99

If I opt for this new contact will it become effective on the next payment date (May 22nd) or not until the existing contact ends

[#2]

@Bures3 

From my experience any new contract will not await the end of your existing one. It will either start on your next billing date or. as sometimes seems to happen, earlier than that (even the day after you sign up!). In the past, I have had both scenarios and I cannot see what affects it. Maybe Plusnet can clarify that.

[#3]

Thanks for that quick reply. I will see if anyone on CHAT can confirm an answer

[#4 · Accepted solution]

@Bures3 

Or ring the Customer Options Team on 0800 013 2632. This number is normally answered quite quickly.

[#5]

CHAT confirmed its effective immediately or at the next payment date

[#6]

Note that calling COTS might deliver a better offer than that given on-line.