Renew Contract
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16-05-2022 1:45 PM
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My 18 month contact ends July 22nd 2022
Cost per month £29.38
However I am being offered a better deal at £23.99
If I opt for this new contact will it become effective on the next payment date (May 22nd) or not until the existing contact ends
Fixed! Go to the fix.
Re: Renew Contract
16-05-2022 1:51 PM
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From my experience any new contract will not await the end of your existing one. It will either start on your next billing date or. as sometimes seems to happen, earlier than that (even the day after you sign up!). In the past, I have had both scenarios and I cannot see what affects it. Maybe Plusnet can clarify that.
Re: Renew Contract
16-05-2022 1:55 PM
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Thanks for that quick reply. I will see if anyone on CHAT can confirm an answer
16-05-2022 2:03 PM
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Or ring the Customer Options Team on 0800 013 2632. This number is normally answered quite quickly.
Moderator and Customer
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Re: Renew Contract
16-05-2022 2:11 PM
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CHAT confirmed its effective immediately or at the next payment date
Re: Renew Contract
28-05-2022 11:39 AM
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Note that calling COTS might deliver a better offer than that given on-line.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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