Renewal due

[#1]

Hi

Got an email from Plusnet stating it’s time for your account review. Current contract ends early March. I went on to my account and unless I’m missing something, I’m unable to renew or take the Unlimited Fibre Extra 66mb@ £23.95. Just gives message that it’s not available to me.

Tried phoning but lines very busy. If anyone from Plusnet could ring me, it would be most helpful

Thank you

[#2 · Accepted solution]

@Ry2812 

Ring the Customer Options Team on 0800 013 2632 and they will tell you what’s available and sort you out. There’s rarely more than a few minutes wait on that line.