Renewals for long time loyal customers

[#1]

I've been offered a deal to renew my full fibre at 29.99 a month. I see new customers are offered the same for 25.99. Why do plusnet treat long time loyal customers like this?

[#2]

You could always do what I do at renewal time - for broadband/insurance/whatever - and give them a call, you would probably be offered a better deal.

[#3]

Of course, but it needs to be addressed across the board and put on show because many people just accept it and it's wrong.

Wonder if a mod or someone else is going to join in with reasons to support this stance by Plusnet.

[#4]

It is not a 'stance by Plusnet' - you will find it with, as I have said, insurance companies/mobile, in fact any company providing a subscription service.

[#5]

So that makes it ok?

[#6]

I didn't say so, but I am not going to comment further.

[#7]

Me neither. I'm happy just to leave it here for others to see. It might help towards putting and end to this kind of profiteering.

Just to add a final note. As a loyal customer, if I renew at their offer it costs me £4 a month more than a newbie. That works out at £96 a year more for being loyal. That's gratitude eh?

[#8]

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@CoolerKing wrote:


Just to add a final note. As a loyal customer, if I renew at their offer it costs me £4 a month more than a newbie. That works out at £96 a year more for being loyal. That's gratitude eh?

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@CoolerKing 

Let me see ... I make £4 x 12 (months in a year) = £48   

Perhaps you meant £96 over a 24 month contract?

[#9]

Yeah. £96 for the contract. I'd edit, but I don't want to steal your thunder.

Just to add here. Apart from IDnet who offered free we space in the old dial up days, Plusnet have been a great company to be with for all these years. No complaints on the product in general.

[#10]

Unfortunately you can't edit after 20 minutes - gotcha! 

[#11]

Oh no! How can I live with the shame of not justifying my maths? 😄

[#12]

@CoolerKing 

I'm afraid the maths are simple. PN (like all other ISP's I supect) have a default price for any given product which, if all goes well, allows them to make a profit.

They build into this a marketing budget which allows lower prices to lure new customers in.

If everyone got the lower price they probably wouldn't make a profit.

Brian

[#13]

You're guessing.

[#14]

Moderator's note:
Thread moved from Full Fibre to My Account/Billing

[#15]

As a long standing customer, mine doubled when the contract ended. We deserve better I think.