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Renewed contact yet still being charged our of contract rates
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Renewed contact yet still being charged our of contract rates
12-04-2023 6:59 AM
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I have renewed my contract and received the new stipulating the amount, however I am being charged double what I should be (out of contact rates).
Message 1 of 4
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Re: Renewed contact yet still being charged our of contract rates
13-04-2023 3:12 PM
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Hi @LouP
Thanks for reaching out over forums, I'm sorry to hear your bill is more than expected. I've had a look and dropped an email to let you know what I've done to resolve this for you.
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Re: Renewed contact yet still being charged our of contract rates
13-04-2023 3:23 PM
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Thank you, I have received an email titled "confirmation of your new contract" which I received already and still was charged. How will this solve the problem? Also will I be reimbursed for being overcharged?
Thank you.
Thank you.
Message 3 of 4
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Re: Renewed contact yet still being charged our of contract rates
13-04-2023 4:15 PM
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There's a separate email that was sent from me, you can view online as well.
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