Renewed contact yet still being charged our of contract rates

[#1]

I have renewed my contract and received the new stipulating the amount, however I am being charged double what I should be (out of contact rates).

[#2]

Hi @LouP 

Thanks for reaching out over forums, I'm sorry to hear your bill is more than expected. I've had a look and dropped an email to let you know what I've done to resolve this for you. 

[#3]

Thank you, I have received an email titled "confirmation of your new contract" which I received already and still was charged. How will this solve the problem? Also will I be reimbursed for being overcharged?

Thank you.

[#4]

There's a separate email that was sent from me, you can view online as well.