Renewed contract but getting billed for out-of-contract amount

laure · ‎05-10-2021

Hi,

My 18 month contract came to an end on 3rd April. I renewed my contract on 2nd April for £25.99pm. However my bill dated 5th April is for £53.44. This includes a £6.99 charge for a new router which I did request. However I am unsure why my line rental + fibre charges for the month are £46.45 as I renewed before my contract ended.

Thanks for any help

Baldrick1 · ‎30-06-2016

@laure

The direct debit for the full out of contract price will have been prepared before you re-contracted. You should find that the extra payment is credited against next month:s bill.

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laure · ‎05-10-2021

Great, thanks very much for your advice.

Renewed contract but getting billed for out-of-contract amount

Renewed contract but getting billed for out-of-contract amount

Re: Renewed contract but getting billed for out-of-contract amount

Re: Renewed contract but getting billed for out-of-contract amount