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Renewed my contract but being charged none contract price

Alexle
Newbie
Posts: 1
Registered: ‎14-09-2022

Renewed my contract but being charged none contract price

‎14-09-2022 1:19 PM - edited ‎14-09-2022 1:20 PM

Hi, I renewed my contract yesterday, but I got an email saying I will be charged the out-of-contract price next month. Why is this?

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dvorak
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Re: Renewed my contract but being charged none contract price

‎14-09-2022 1:41 PM


Moderators Note


This topic has been moved from Broadband to My Account / Billing

Customer / Moderator
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SammyM
Plusnet Alumni (retired)
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Registered: ‎22-01-2018

Re: Renewed my contract but being charged none contract price

‎18-09-2022 3:09 PM

Hiya @Alexle, 

 

I'm really sorry for the unexpected incorrect bill and for the frustrations this will have caused.  

 

We’re quite chocka right now, so it’s taking a little longer than I’d usually like to get back to customers and I'm sorry about that.

 

I have looked into this further and provided a response here, due to it containing account specific info. 

 

Please get back to me if you need any further help in the meantime. 

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
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