Renewing BB and Home phone

[#1]

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@susanm wrote:
So , as PN have offered me an 18 month BB and home package phone ( anytime / unlimited )from 31st March can I assume I will be OK for the next 18 months and then after 18 months and prior to contract ending find myself another provider .? This would be easier for me and give me another 18months to understand these changes .

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This would be my choice. I would confirm this by ringing the Customer Options Team on 0800 013 2632 who will do the necessary. Note that they will need to talk to the account holder. Note that the new contract will start straight away, not from the end of the current contract.

[#2]

Thanks, no she does not get any benefits.

[#3]

"Note that the new contract will start straight away, not from the end of the current contract."

Re the above text copied from Baldrick saying if I renew now the new contract starts immediately surely its best I wait until last week in March as my contract ends 31st. I thought it would start at end of contract .

[#4]

Thought it's worth me noting that if a contract is renewed over the phone, it'll begin on the next billing date. If renewed online, then more often than not, it'll start the next working day as @Baldrick1 says. 

[#5]

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@susanm wrote:

... as PN have offered me an 18 month BB and home package phone ( anytime / unlimited )from 31st March can I assume I will be OK for the next 18 months and then after 18 months and prior to contract ending find myself another provider .? This would be easier for me and give me another 18months to understand these changes .

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@susanm wrote:

...  if I renew now the new contract starts immediately surely its best I wait until last week in March as my contract ends 31st. I thought it would start at end of contract .

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Another way of considering this is, after 18 months time when you have had time to "understand these changes",  would it be better for you to be 'upgrading' your broadband package and converting your phone to VoIP, in July 2025 or September 2025 ?.

Alternatively, you still have more than eleven weeks until your existing contract expires, plenty of time to make the necessary arrangements, and have the inevitable decision done and dusted and off your mind, rather than wait until the final months before the old telephone switch-off, when there could be a mad rush for all those late converters trying to buying VoIP phones or VoIP adaptors, etc.

[#6]

Thankyou you have helped me make a decision I really appreciate your advice . I shall renew this week .

[#7]

@susanm  - You are very welcome !

Come back to this topic in summer 2025 to ask again what your options are to 'upgrade', as the possible alternatives are likely to have changed for the better over 18 months, and hopefully your choices will become clearer, and easier to implement.

Wishing you well, and hope that your 'renewal' goes without complication 🙂

[#8]

My mother is in the same situation, she is with Plusnet, contract expires in April 2025. She has an all inclusive call package, so her monthly bill is about 37/mth.

At the moment, based on today's pricing she would be better off with Zen. Up to 40 Megs FTTC with their 1000 mins/mth call in house 'VoIP' package for 32/mth.

Could all change by April 2025, but I'd be happier to be using Zen for her, than BT

[#9]

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@Mark63 wrote:

At the moment, based on today's pricing she would be better off with Zen. Up to 40 Megs FTTC with their 1000 mins/mth call in house 'VoIP' package for 32/mth.

Could all change by April 2025, but I'd be happier to be using Zen for her, than BT

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Zen customer service seems to have dropped from 'outstanding' to 'appalling' in the last year or so, check Trustpilot for some perspective.

Customer service has always been poor here on PN, leaving things pretty much for these forums for support. This means relying on often conflicting advice from the PN fans here.

[#10]

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@Gandalf wrote:

Thought it's worth me noting that if a contract is renewed over the phone, it'll begin on the next billing date. If renewed online, then more often than not, it'll start the next working day as @Baldrick1 says. 

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Shame, as Gandalf was always one of the trusted contacts in the PN system.

[#11]

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@mechanic123 wrote:

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@Mark63 wrote:

At the moment, based on today's pricing she would be better off with Zen. Up to 40 Megs FTTC with their 1000 mins/mth call in house 'VoIP' package for 32/mth.

Could all change by April 2025, but I'd be happier to be using Zen for her, than BT

---

Zen customer service seems to have dropped from 'outstanding' to 'appalling' in the last year or so, check Trustpilot for some perspective.

Customer service has always been poor here on PN, leaving things pretty much for these forums for support. This means relying on often conflicting advice from the PN fans here.

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I can only speak from personal experience, but they have been good for me - but I'm not your average home-user, so maybe I avoid the flannel.

[#12]

Yet another post on this topic in another group. When will PN wake up to the fact that this is an issue for many customers, and responses need to be aggregated in the same (possibly new) group?

[#13]

Yet another post on this topic in another group. Where?

[#14]

Yes 'post' should really be 'thread'.

[#15]

Still no indication of this new 'thread'/topic.