Renewing contract error

[#1]

I'm trying to renew my account but I'm getting this issue.

"An error has occurred
You can't change your products for the moment, you have an order which is currently being processed. Please try again later."

any chance someone could help me out?

Thanks

[#2]

@MrDonaghey 

Whist waiting to get this fixed you can renew your contract by ringing the Customer Options Team on 0800 013 2632. If you have received an offer that you want to accept then tell them. This number is normally answered quite quickly.

[#3]

would do but I'm at work at the moment 😕 

[#4 · Accepted solution]

Hiya @MrDonaghey, thanks for getting in touch. I'm sorry for the error you are getting on your account, I have now made an amendment and it should have gotten rid of this message for you.

Let me know if you're still having issues

[#5]

Thank you for your help 🙂

[#6]

Not a problem! Just get back in touch if you have any further queries at all!

[#7]

I have the same issue. I was 1 hour on the chat but to no avail. I have been paying extra for 3 months due to this. Can a yone help?

[#8]

Hey @Msalisbury,

I'm really sorry to hear about this. I can see that you've spoken to a member of the support team about this today - please let us know if there is still anything that we can assist with and I'll be happy to help out as soon as possible