Restricted services

[#1]

Paid my bill this morning (it was late) and the restrictions still haven't been removed. Still coming up failed billing. I was still within the 14 day payment period.

[#2]

Moderators Note
This topic has been moved from Fibre Broadband to Accounts / Billing..

[#3]

Thanks for your post @Alan1612 and welcome to our Community Forums.

I'm really sorry to see we haven't automatically removed restrictions after you had paid your bill.

I've raised this with the relevant team to fix and this should be sorted within the next 4 hours.

Let me know if you have any further issues. 

[#4]

Thank you very much. I will keep an eye out and let you know. It normally doesn't happen when im still withing the 14 day payment period. I've had it for about a week now. Some things work and others still come up failed billing.

[#5]

Thanks for getting back to me @Alan1612

Fortunately I now personally know someone in that team so I prodded them and your account should be unrestricted.

Let me know if there's anything else you'd need help with.

[#6]

Yeah it all seems to be working fine now. Thank you very much for your help. It's much appreciated.

[#7 · Accepted solution]

Awesome, no problem at all Alan.

Let me know if you ever have any further problems in the future

[#8]

I am having the same issue please fix

[#9]

Moderator's note(s):

Please refer to @samx20x's thread here.