Reward card - Where is it? do i need top apply? if so how?

[#1]

Signed up to plusnet full fibre that came with a reward card, this was a month ago it went live on the 21st of March.

However nothing has arrived in the post, and no email with details on how to apply ( if that is what is required) has arrived,  there has been no communication about the rewaerd card from Plusnet , other than the advertised one when signing up 

[#2]

If you look at some of the other threads here e.g

https://community.plus.net/t5/My-Account-Billing/No-Sign-of-80-Reward-Card/m-p/2006393#M72736

https://community.plus.net/t5/My-Account-Billing/Plusnet-reward-card-email-not-received/m-p/2006284#...

You will see that there is an issue with sending the emails out.

I'm sure a staff member will be along shortly to check your status

[#3]

Hi @Biscuit_1 

Thank you for your recent message.

I am sorry for the ongoing delays in you redeeming the gift card. I have forwarded correspondance to the back office team to ascertain the status of the reward and we will be in contact in due course to advise further once we receive a response.

Thank you for your continued patience.

Thanks

Lee