Reward card not received
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Reward card not received
27-10-2021 9:53 AM
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Re: Reward card not received
27-10-2021 10:53 AM
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Hello @SukiB
I've just had a look through the account and can't spot the email you're referring to. In regards to the Reward Cards though, the promotion that your account was set up on when you signed up online is not associated with a Reward Card of any sort.
Re: Reward card not received
27-10-2021 1:05 PM
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Well that's disturbing to hear. I chose plusnet over others because of the reward offered on uSwitch.
Re: Reward card not received
27-10-2021 1:19 PM
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The email was from support@plus.net ?
Re: Reward card not received
27-10-2021 3:01 PM
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Fair enough @SukiB
It could be an error on our side, though we would need a dated screenshot to show that the Reward Card was associated with your sign up offer. Feel free to upload it onto a Private Message and send it my way on here. You should be able to attach a screenshot by clicking on the little photo icon above the text box
Re: Reward card not received
27-10-2021 9:45 PM
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I stupidly didn't take screenshots when I signed up online. But the offer is still available on USwitch.
Whatever. Lesson learnt.
Re: Reward card not received
28-10-2021 9:34 AM
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I've just had another scan through the account and think I've found the email you're referring to. Looks like you agreed a new contract when initiating the House Move, the email outlining your new contract mentions your 14 day looking off period on there. Basically states that you have 14 days from the day after the contract is initiated to cancel it.
Re: Reward card not received
28-10-2021 10:11 AM
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