Reward card

[#1]

When I signed up for Plusnet broadband this included an offer for a reward card. I have not had any communication about this. How do I claim it? My service was activated on 21/10/24.

[#2]

@LisaT you should have receieved an email within 30 days of the service going live, to the contact address on your account, with a link to claim the reward card. 

I suggest you first check that the email han't gone to your spam/junk box and if not then call customer services.

[#3]

Would that be a physical card, or a 'card' that requires ownership of a smartphone?

[#4]

I believe (but don't knopw for sure) that its a physical card

[#5]

It’s a physical card. Hopefully a moderator will chase this up for you. 

[#6]

Hopefully a moderator will chase this up for you.

@spile moderators are users , just like you and I. They have no access to account information. There are Plusnet staff who monitor this forum and will pick this thread up but it may take a day or two.

[#7]

Noted. If the forum had an edit post function l would be able to correct my post.

Moderator's note by Mike (Mav): Full quote of preceding post removed as per Forum rules.

[#8]

Posts can be edited , but only for 20 minutes after posting.