Reward card

[#1]

My line went active 3 weeks ago and I was told I would get an email within 10 days about claiming my £75 reward card, I have still had no email and am still none the wiser, I can see other people are having the same problem as well, I ordered my broadband over the phone and the offer was most definitely on at the time, the very nice lady I spoke to even told me I should get it within 10 days, can anybody help me

Thanks in advance 

[#2]

Moderator's note(s):

Thread moved from My Order to My Account/Billing.

[#3]

How has this fixed my problem?

[#4]

Hey @Tony56,

I'm very sorry for the time it's taken to get back to you recently. I've had a look into this case and raised a response via a support ticket on your account, which can be accessed here.