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Reward card

Rachel2
Newbie
Posts: 5
Registered: ‎09-01-2023

Reward card

‎09-01-2023 6:44 PM

I upgraded on 24/11/22 with a £50 reward card in the deal but I still haven’t received an email
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Baldrick1
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Registered: ‎30-06-2016

Re: Reward card

‎10-01-2023 12:00 PM


Moderators Note

This topic has been moved from Everything Else to My Account/Billing

Moderator and Customer
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adamwalker
Plusnet Help Team
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Registered: ‎27-04-2007

Re: Reward card

‎11-01-2023 10:29 AM

Hi @Rachel2 You should have received an email with a link to redeem the reward card. Can you check your messages including spam, trash and deleted items? 

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 Adam Walker
 Plusnet Help Team
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Rachel2
Newbie
Posts: 5
Registered: ‎09-01-2023

Re: Reward card

‎13-01-2023 9:29 PM

Hi, I have checked I haven’t received anything
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willcutforth
Plusnet Help Team
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Registered: ‎27-11-2020

Re: Reward card

‎14-01-2023 11:00 AM

Hey there @Rachel2 I have sent this to our billing team now for you to investigate. I should have an update within 3 days

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 Will Cutforth
 Plusnet Help Team
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Rachel2
Newbie
Posts: 5
Registered: ‎09-01-2023

Re: Reward card

‎14-01-2023 11:33 AM

Thank you
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willcutforth
Plusnet Help Team
Plusnet Help Team
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Registered: ‎27-11-2020

Re: Reward card

‎16-01-2023 12:09 PM

Just letting you know I don't have an update as of yet but I will keep an eye on it for you Smiley

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 Will Cutforth
 Plusnet Help Team
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Rachel2
Newbie
Posts: 5
Registered: ‎09-01-2023

Re: Reward card

‎19-01-2023 9:16 AM

Hi, just wondering if there was any update? Thanks
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willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,708
Thanks: 644
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Registered: ‎27-11-2020

Re: Reward card

‎19-01-2023 3:15 PM

I'm back Rachel, so I have an update and it should be with you within 28 days.

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 Will Cutforth
 Plusnet Help Team
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Rachel2
Newbie
Posts: 5
Registered: ‎09-01-2023

Re: Reward card

‎20-01-2023 11:04 AM

That’s great, thank you for your help
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