Reward
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- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
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- My Account/Billing
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- Reward
Reward
25-05-2022 7:41 PM
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Many thanks
Re: Reward
25-05-2022 9:39 PM - edited 26-05-2022 9:39 PM
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Moderators Note
This topic has been moved from Everything Else.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Reward
26-05-2022 7:09 AM
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Re: Reward
on 26-05-2022 7:52 PM - last edited on 26-05-2022 9:41 PM by dvorak
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Hi Mum,
I didn't realise you were around here. And with that terrible joke out of the way, I've had a look at your account and I can see that the offer which you had signed up on didn't include a reward card.
How did you sign up, was it straight through our website or an affiliate/3rd party site?
Moderators Note: Typo corrected
Re: Reward
26-05-2022 8:20 PM
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I signed up through your website and it said I would receive the gift card reward
Thank you
Re: Reward
27-05-2022 6:00 PM
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Re: Reward
05-10-2022 7:01 PM
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Re: Reward
05-10-2022 7:29 PM
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Hi chewylegs, I've just had a look into this for you and need to respond with some account sensitive information so I've added a support ticket to your account here: https://www.plus.net/wizard/?p=view_question&id=228159047
Re: Reward
05-10-2022 8:25 PM
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Re: Reward
05-10-2022 11:49 PM
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Lizzy
Re: Reward
06-10-2022 12:36 AM
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I'm still waiting after 2 months, total [-Censored-] company, offer you the reward card and give you nothing, I am done with them, they can have their router back, not getting another penny from me
Re: Reward
09-10-2022 7:49 PM
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@chewylegs, thanks for the info! I've escalated this with our billing team and will get back to you within 5 working days.
@LizzyJ, I see you've raised an online complaint today so one of my colleagues from our complaints team will be getting back to you also within 5 working days once they've investigated the problem.
@Tony56, my colleague Alex has already looked into this for you and posted Here.
Re: Reward
10-10-2022 12:50 PM
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@chewylegs, We've now sent you a cheque for £75 to replace the reward card offer which your account has failed to track on. You should receive this within 14 days. Let me know if there's anything else you'd need help with.
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