Still in contract but charged more

[#1]

I still have 2 months left on my contract but been charged £46.47 instead of my usual amount. Downloaded the bill and I'm no clearer as to why?

[#2]

Have you checked the 'breakdown' on page 2? If you need an explantion, you will need to ring Plusnet.

[#3]

Yes i have and it still doesn't make sense 😕 says I've been charged £30 for my broadband when I shouldn't have been so don't really understand. I've submitted a ticket so hopefully they can resolve this

[#4]

Out of interest - how have you 'submitted a ticket'? As far as I am aware, there is no facility for customers to do that these days.

[#5]

Hi @Heidi2363,

I can see you have raised a case and a member of our team has been in to discuss the complaint and resolve this with you.

I hope they were able to help you with the bill and explain what happened.

Please let us know if there is anything further we can do to assist you.

Thanks,

Lex