Switched provider but still being billed

[#1]

Hi, I switched providers from PN to BT back on 27th Oct and was told that since BT were one of Plusnets partners then the switch could be handled accordingly and that no charges would be incurred. I have since been billed for Nov as well as for an additional amount. Could someone at PN please investigate this. Thanks

[#2]

Hiya @pn234, thanks for getting in touch. I am sorry for the delay in getting back to you and for the unexpected bill.

It looks like you have since been in touch with our team and actions taken with regards to the account. Please get back to us if you have any further queries.