Switching ISP

willcutforth · ‎27-11-2020

@Chrisl87 I can see you got a ticket open with our higher level escalations team who will be in touch with you soon.

If this post resolved your issue please click the 'This fixed my problem' button

Will Cutforth
Plusnet Help Team

MisterW · ‎30-07-2007

@willcutforth for future reference, can you confirm that you would expect an FTTP to FTTP migration (staying on the Openreach network) to generate a 'sorry you are leaving' notification automatically ?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

willcutforth · ‎27-11-2020

@MisterW I would expect it to as it should go by the BBEU. I know with FTTC and ADSL it went by the landline but I'm pretty sure that has changed.

If this post resolved your issue please click the 'This fixed my problem' button

Will Cutforth
Plusnet Help Team

Chrisl87 · ‎27-07-2020

I have now received a reply from CS via questions and they have confirmed that there is an open order in the system for the cease and takeover for my FTTP service.

Hopefully all goes as planned and a automated refund for the remainder of the month goes smooth, i appreciate all the replies and help.

Thank you,

Chris.

Switching ISP

Re: Switching ISP

Re: Switching ISP

Re: Switching ISP

Re: Switching ISP