Switching from Plusnet Issue
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Switching from Plusnet Issue
05-01-2023 2:41 PM
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Re: Switching from Plusnet Issue
05-01-2023 2:57 PM - edited 05-01-2023 2:57 PM
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Did you tell PN you were leaving? This puts an OFCOM mandated 10 day block on the line to prevent fraud.
Brian
Re: Switching from Plusnet Issue
05-01-2023 3:05 PM
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Re: Switching from Plusnet Issue
05-01-2023 3:12 PM
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@tnorth92 we only cease the line when you are not moving to a new supplier. If you are moving suppliers Openreach just switch it to the new supplier, I would contact Vodafone
Re: Switching from Plusnet Issue
05-01-2023 3:14 PM - edited 05-01-2023 3:16 PM
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@tnorth92 When did you ask, and when were you expecting your new service.
A WLTO is Working Line Take Over, ie a standard move from one ISP to another, and 10 working days notice is standard and required by OFCOM, as already mentioned.
Edit your PN service should continue until your new provider takes over.
Is there really a problem here?
Re: Switching from Plusnet Issue
05-01-2023 3:17 PM - edited 05-01-2023 3:20 PM
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@tnorth92 wrote:
Hi all, I had been due to switch from Plusnet to Vodafone today.
This is not what you are doing. You are giving up the Plusnet service and your fiancée is taking over the line with a different ISP. I don’t know if this is affecting the process.
Moderator and Customer
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Re: Switching from Plusnet Issue
05-01-2023 3:23 PM
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Re: Switching from Plusnet Issue
05-01-2023 3:31 PM
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Re: Switching from Plusnet Issue
05-01-2023 3:37 PM
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Re: Switching from Plusnet Issue
05-01-2023 3:52 PM
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You will have to ask Voda why it did not go live today, but it sounds like they did not get an order in on time.
Have you had "sorry your are leaving" from PN yet - if not it confirms my suspicion.
Re: Switching from Plusnet Issue
05-01-2023 3:57 PM
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Re: Switching from Plusnet Issue
05-01-2023 5:59 PM
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Moderators Note
This topic has been moved from Broadband to My Account/ Billing
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If it fixed it click 'This fixed my problem'
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