Terrible Plusnet Mobile Attitude for un-used Random Contract

[#1]

UPDATE 15th Jan 2025
I received an update today regarding my complaint and DSAR - I was eagerly awaiting the data results to finish compiling a comprehensive complaint to the ICO and Ombudsman.

Oh, the update says the DSAR was completed on "our" side on November 21st and was emailed to you via the "OneTrust" portal. -
No message has been sent to me via any means informing me of this - psychic I am not.

However - I did receive an email on 11th December apologising for the time its taking to resolve my complaint. This email came 20 days after I am supposed to have received the data I asked for.???
I shouldn't be surprised I guess.

I have decided I'm going to contact the ICO and Ombudsman, Martin Lewis, The money program and even send the full info I do have to a wide range of Mobile magazines. My Journalist wife is quite happy to do the press stuff for me. There's also a video in production as well, awaiting the conclusion of this epic Plusnet cockup.

Oh, the cherry on the top ...
I received another Plusnet Mobile billing email again tonight for my proper phone number- The one I left Plusnet about 4 or 5 months ago.

Priceless

[#2]

Here we are 3 more weeks later.
I have some of my data, but the most recent calls with Plusnet appear to be missing completely, or partially missing.
The call with the chap in Liverpool that said we were going round in circles because I kept telling him I had never used the number for calls in / out or any data,  he was telling me I ported that number in to Plusnet ! - then he cut me off.

Nope, it doesn't matter how many times you tell me that - it doesn't make it true. As even according to the backend notes you sent me confirms that number was not ported in by me - those notes do however confirm that your back end system is broken and links accounts together that you have no idea how it happened.

I've been deceived, lied to and been told data had been sent when it hadn't, then lied to about that as well.
Told I should have downloaded the data, and would have to request it again - as he date had expired, even though I had emails apologising for it taking so long After the dates I was told I should have downloaded it.!

It's time Plusnet did the decent thing and refund me for the money that was taken for a number that I didn't port in, never used once for any calls in or out and never downloaded any data - and your own information states accounts were mixed up - and your own staff admit this has happened before to customers and EVEN to him directly.

You really are making yourselves look like crooks.