There seems to be a problem with my account after house move but cannot get a call back

[#1]

Never apologise for asking for help @Anne6 that's why I'm here it will go on as a credit to the plusnet account

[#2]

But will it credit against my real account, not the one that I did not need after house move?, it seems to have been credited on the "new account" but doesn't appear on the account I use.

anne

[#3]

Sorry to point you back to the ticket Anne but if you log into the new account and go on https://www.plus.net/wizard/?p=view_question&id=229349524 it should explain the situation

[#4]

OK thanks, eventually I've found the information and checked, the refund is there.

Thank you for all your help

[#5]

Awesome glad it's been sorted, you know where we are if you need us