Unable to change any billing information
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Unable to change any billing information
25-10-2023 5:57 PM
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Every time I try to change the payment method or even the billing date, originally tried 2 weeks ago and thought it might be because payment hadn't been taken yet, payment has gone and is cleared, so not sure why it's still happening. I get the attached error. Any ideas?
Re: Unable to change any billing information
26-10-2023 8:46 AM
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Looking into this, would you be able to try clearing cache & cookies in the web browser and/or try opening the window in private browsing mode (incognito, if you use Chrome)? Let me know how you get on.
Re: Unable to change any billing information
26-10-2023 11:37 AM
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Hey Gandalf,
Tried both suggestions and from my tablet, still get the same error, unfortunately. When I click the 'change payment method' option it takes a good 30 seconds to even load up the options.
Re: Unable to change any billing information
26-10-2023 12:20 PM
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