Unable to renew contract because of error

[#1]

Hi. Can anyone from the Plusnet team help me?

I currently have unlimited fibre extra and my landline with plusnet. My contract is coming to an end and want to look at new contract options but when I click on the ‘Offers and Upgrades’ section of the website, I get the following error:

Something’s gone wrong

Please wait until we’ve finished updating your phone service before making another change.

I also get the following error when i click on ‘Manage Account’

An error has occurred

You cannot make any changes to your account while there is a phone order in progress.

Perhaps you can resolve this for me.

Cheers

John

[#2]

@johnfella - Sorry about that you'll need to give a ring to our Customer Options Team on 0800 432 0200. They're open Monday - Friday: 8 - 8, Saturday: 9 - 7 and Sunday: 9 - 6. They're all clued up on that sort of stuff and will be happy to help.

[#3]

Thanks for that but I’ve seen others on here with the same problem and had it fixed by your online team. On one occasion one of your staff ( adamwalker ) ‘raised a task to the billing team’ and it was fixed by the next day. I’d be great if you could action this for me.

Cheers

John

[#4]

Hi @johnfella 

That should be sorted for you now, let me know if there are any issues

[#5]

Thanks Gandalf, that’s great! Thanks so much.

Cheers

John