Unexpected Increase On Decembers Bill (Fibre & HomePhone)

Corsa · ‎17-12-2017

Hi Plusnet,

I'm in a 12 month fixed price contract for fibre and homephone - I've just been made aware that Decembers bill has an unexpected increase of £7.44 this month. 🙃

Having compared previous bills from September, October and November, it would appear that the agreed discounts haven't been applied fully to my fibre and homephone packages for some reason? 🤔

Could someone look into this for me please and advise?

🤗 🙏

Townman · ‎22-08-2007

No contract is fixed price - they are all subject to CPI+3.9% annual increases.

Have you checked to see if there are phone call charges on the bills?

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Corsa · ‎17-12-2017

The CPI plus 3.9% increase was in March and my monthly bill increased by just under £2 then. My bills have been the same price each month since then until my latest bill yesterday where it’s increased by £7.44.

Yes I’ve checked that there are no phone call charges on the bills. It shows zero.

I’ve compared the previous 3 bills and I can see that the discounts on my fibre and home phone haven’t been applied in full for some reason.

SammyM · ‎22-01-2018

Hiya @Corsa,

Sorry for the delay in picking this up, we're super chocka at the moment.

I'm sorry for the confusion on the bill, you are absolutely correct something is wrong there and I have looked into this as well as resolved it here.

Let me know if you need any further help

If this post resolved your issue please click the 'This fixed my problem' button

Sammy M - Sheffield Team
Plusnet Help Team

Corsa · ‎17-12-2017

Hi @SammyM,

No worries on the delay.

Thanks for sorting this. I have replied to your support ticket.

SammyM · ‎22-01-2018

It's my pleasure @Corsa, I have replied and let me know if you need anything else

If this post resolved your issue please click the 'This fixed my problem' button

Sammy M - Sheffield Team
Plusnet Help Team

Mav · ‎06-04-2007

Moderator's note(s):

Several posts removed as duplicated here.

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