Unexpected Increase On Decembers Bill (Fibre & HomePhone)
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06-12-2022 5:23 PM
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Hi Plusnet,
I'm in a 12 month fixed price contract for fibre and homephone - I've just been made aware that Decembers bill has an unexpected increase of £7.44 this month. 🙃
Having compared previous bills from September, October and November, it would appear that the agreed discounts haven't been applied fully to my fibre and homephone packages for some reason? 🤔
Could someone look into this for me please and advise?
🤗 🙏
Fixed! Go to the fix.
Re: Unexpected Increase On Decembers Bill (Fibre & HomePhone)
06-12-2022 10:52 PM
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Have you checked to see if there are phone call charges on the bills?
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Re: Unexpected Increase On Decembers Bill (Fibre & HomePhone)
07-12-2022 9:03 AM
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Yes I’ve checked that there are no phone call charges on the bills. It shows zero.
I’ve compared the previous 3 bills and I can see that the discounts on my fibre and home phone haven’t been applied in full for some reason.
10-12-2022 3:51 PM
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Re: Unexpected Increase On Decembers Bill (Fibre & HomePhone)
10-12-2022 5:56 PM
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Re: Unexpected Increase On Decembers Bill (Fibre & HomePhone)
11-12-2022 9:19 AM
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It's my pleasure @Corsa, I have replied and let me know if you need anything else
Re: Unexpected Increase On Decembers Bill (Fibre & HomePhone)
14-12-2022 6:47 PM
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Several posts removed as duplicated here.
Forum Moderator and Customer
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