Unexpected increase on bill???
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Unexpected increase on bill???
02-02-2022 1:06 PM
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Re: Unexpected increase on bill???
02-02-2022 2:52 PM - edited 02-02-2022 2:52 PM
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Has, for example, your contract expired? Have you checked your bill against previous months to see where the increase has come from.
Beware of not paying your bill. You may be cut off and it will be a pain getting the line eestarted. You also run the risk of having the bill sent to a Debt Collection Agency, additional charges and a damaged Credit Record.
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Re: Unexpected increase on bill???
02-02-2022 3:08 PM
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Thread moved from ADSL Broadband to My Account/Billing.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Unexpected increase on bill???
02-02-2022 5:52 PM
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Have you a landline phone? Another hidden cost in your bill can be call charges. If you have taken more than one hour on an anytime package, or made an international call, or called (perhaps inadvertently) a premium number, you'll be clobbered at a high rate per minute. As Baldrick says do not ignore the bill because you'll be cut off and face no end of hassle, if the bill is incorrect you will be refunded later.
Re: Unexpected increase on bill???
02-02-2022 6:15 PM
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Hello @Purdy2012
As my response to this contains billing information which is specific to your account, we're not able to share this via Social Media. I've therefore sent an email to the address registered on the account with further information regarding this. Please have a read, and feel free to reach out if you have any further queries.
You can also view the ticket which I've created here.
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