Upgraded Full Fibre not showing

[#1]

Hi,

I upgraded my plan from 145 to 300 Full Fibre a week ago but it is still not showing in my account.

On the email confirmation it said I would be getting my new speeds from 3rd September.

When I login I get the following message:

An error has occurred

You can't change your products for the moment, you already have a product change in progress.

Is someone able to advise?

[#2]

@jadownet If you run a wired speed test, what do you get?

[#3]

thanks for getting back to me, other half is wfh so ill have to wait before I can switch wi-fi off and plug in directly but ill let you know.

[#4]

OK . To save waiting, just run a Wi-Fi test, using this site https://www.speedtest.net/ please -it will tell us what 'profile' you are on.

[#5]

[#6 · Accepted solution]

The regrade has obviously occurred, it is just the PN accounting system that has not caught up yet. My suggestion, if you are concerned about this, is to call PN and ask them to give the system a manual 'kick' (0330 123 9123).

[#7]

That looks like the upgrade has happened but the automated completion notification hasn't got back to your account ye, so it still thinks there's an order in progress.

It will probably fix itself in a day or two , otherwise it might take manual staff interaction to clear the marker on your account.

[#8]

Thank you for your help @MisterW @jab1 ill give it another couple of days then give the customer services a ring.