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Snail rate reply

Jax4Tara
Hooked
Posts: 7
Registered: ‎07-09-2020

Snail rate reply

I sent a message via X on Tuesday concerning a bill dispute. So far nothing. Not even an acknowledgement. Is this standard? 

1 REPLY 1
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,926
Thanks: 867
Fixes: 223
Registered: ‎27-04-2007

Re: Snail rate reply

Hi there, I'm sorry you might not have heard back from us on X just yet. Can you let me know your name on there so I can track that down? Please feel free to PM it to me if you prefer.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team