Waiting for final bill

[#1]

I closed my Plusnet account. My last day of using Plusnet services was 5 January 2023.  My last bill was on 16 December 2022 which I paid in full. I am still waiting for my final bill. When I go to my account it just says "account closing". I spoke with an agent when I cancelled who said that I would be charged a cancellation fee and also the final bill for the period 16 December to 5 January 2023. They advised me to keep my direct debit open and that I should receive my final bill by 9 January 2023 and to keep an eye out. I have not yet received this bill. I rang again on 20 January and the person on the phone said that my account was closed as far as they could see and that I should just delete my direct debit and that I was all paid up with the last payment being in December. I didn't do this - as I assume I will still owe for the period end of December/early January plus a cancellation fee. Can you please confirm when I'll receive my final bill and if/when this money will go out of my account. Can you also please confirm that once this is done I can cancel my direct debit. Thank you. I am keen to get this sorted.

[#2]

@UniCorn1 You should receive your final bill, adjusted for the 16 Dec - 5 Jan period within 20/21 days of 5th Jan - if you haven't got it by Friday, I'd give Plusnet another call.

[#3]

@UniCorn1 Can you also please confirm that once this is done I can cancel my direct debit. 

Yes, but be very sure your account is cleared before you do so, even wait a few weeks to be sure. Pnet should not debit you again but if they do you recover on the Direct Debit Guarantee. Cancelling debits too early can cause big problems.

[#4]

@UniCorn1  you pay a month in advance ( apart from any payg calls ) so your bill on dec16 will have been for the period to jan15. So on your final bill should actually be a refund d for the period 5th Jan to 15th jan

[#5]

Good spot, @MisterW !😀

[#6]

thanks that is really useful to know. I think I also have to pay a penalty for leaving my contract early so will see if that comes up or if it is covered by the refund! Thanks!

[#7]

Yes, if you are leaving before your contract expires then there will be early termination charges

[#8]

Thanks everyone - final bill received. It comes out of my account in a few weeks as i had to pay an early termination fee but not much more than that!