We're still working on your bill.

[#1]

Hi, can a Staff member look at my account and apply some WD40 as i am getting the very common error messages on my account:

We're still working on your bill

Don't worry we'll have this with you as soon as we can. No need to call us, you'll see a message here when it's ready.

plus: 

An error has occurred

You can't change your products for the moment, our system may be updating. Please try again later.

Regards

Temujin

[#2]

Thanks for your post @temujin

Unfortunately this type of error isn't something we can easily clear as our systems have stumbled upon a problem when trying to complete your upgrade to fibre in the billing engine, so we'd charge you for fibre rather than standard broadband. 

It's flagged up automatically as a system error affecting your account we're aware of and the relevant people will be working to resolve as soon as possible. Really sorry for any inconvenience caused in the meantime.