Why am I now being charged more?

[#1]

Hello.

I joined the forum just to try and ask someone from PN why I am now being charged more money on my very first payment of my brand new contract from just joining Plusnet?

I joined nearly a month ago with the 18 month contract signed off on as £23.99.  And yet yesterday I received an email stating the payment is £28.03 ?  Why is this please?

I would call and ask, but after two separate calls both lasting some 39 and 54 mins I gave up. 

I would appreciate some response to this please as soon as someone can. 

[#2]

Hi there,

I'm really sorry to see this. I've just been looking into that for you and I believe I've sorted things out for you now. I've dropped you an e-mail which you can also view online here > https://www.plus.net/wizard/?p=view_question&id=224232830

Let me know if you've got any further queries though and I'll be happy to help.