Why such a hefty final bill?!
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Why such a hefty final bill?!
15-06-2023 11:38 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Fixed! Go to the fix.
Re: Why such a hefty final bill?!
15-06-2023 11:55 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Did you go through Plusnet to be referred to BT Essentials ? If so then no ETC's should have been charged.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Why such a hefty final bill?!
15-06-2023 12:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for replying - I hope I'm using the right way to respond again.... Certainly did go through Plusnet, - very helpful at the time. I phoned to say I have to leave due to money struggles and being eligible for BT Essentials and they did it all for me. Then I got a bill I was expecting soon after for my usual contractual amount in May. And just this month, June 9th I've been charged the £72.82 as well as my new BT bill...
Re: Why such a hefty final bill?!
15-06-2023 12:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
In that case, I'd call Customer services and investigate why you appear to have been charged ETC's as you shouldn't have been.
Failing that , im sure one of the Plusnet help team will spot this thread and investigate
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Why such a hefty final bill?!
15-06-2023 1:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Much appreciated. - As a 'superuser' you couldn't flag it could you?
I know I'm a chancer, but anything to avoid those long phone waits.... I suspect I'm not alone
Re: Why such a hefty final bill?!
15-06-2023 1:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
As a 'superuser' you couldn't flag it could you?
I will escalate it. I cant guarantee a faster response but it should improve visibility of your posts
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Why such a hefty final bill?!
15-06-2023 1:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Huge thanks - well, we'll see how it goes, otherwise I'll get on the blower 😕
Re: Why such a hefty final bill?!
15-06-2023 1:38 PM - edited 15-06-2023 1:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Did you place the order with BT or did Plusnet (COTS) do it on your behalf? Only orders placed with BT by Plusnet negates ETCs.
The "blower" is answered fairly promptly these days and COTS (who you really need to talk to) always tended to answer faster anyway...
Contact Customer Options Team (aka COTS)
COTs is the place to go to if you want to find out anything to do with your contract in respect of leaving, renewing or simply enquiring about early termination charges (ETCs). They have their own number and tend to answer quicker than the general customer service number.
Direct dial numbers
- 0800 013 2632 or 0800 079 1133(from within the UK)
- +44 330 123 9197 (from abroad)
- Available...
- 8am - 8pm Monday to Friday
- 9am - 7pm Saturday
- 9am - 6pm Sunday
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
15-06-2023 3:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Howdy @pollymobz just picked up this one and can see you actually raised a complaint to our Higher Level Escalations (HLE) Team. One of our guys has actually already picked up the case and said that they will have a gander at this for you. I hope this helps.
Re: Why such a hefty final bill?!
17-06-2023 5:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Why such a hefty final bill?!
17-06-2023 5:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Why such a hefty final bill?!
19-06-2023 10:28 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Why such a hefty final bill?!