Won’t allow me to change my billing date

[#1]

I have tried to change my billing date but it comes up with an error message ‘ There has been an issue; please consult your system
administrator ‘ I’m struggling to pay this months and don’t get paid till the 27th so need to try change

[#2]

Hi @FrankieL 

Do you still receive the same error today? If so, is it possible to try a different web browser?

It's worth bearing in mind that, if there's a pending payment, then a bill date change won't take effect until the following month. However, when or if a payment fails, we won't apply restrictions for 14 days, which may help.

If you need longer than this, I'd suggest giving us a call on 0800 432 0200, and we'll see if we can offer an extended grace period, as these are usually possible, but only once every 6 months though.

I hope this helps.