You can't change your products for the moment, you already have a product change in progress.

[#1]

i resigned with you guys and upgraded, i had an email saying changed to my package would take place on the 06/06/22.

its now the 9th and my package is still the same speeds?  

[#2]

@jame914 What were you on previously - Fibre Unlimited with an upgrade to Fibre Unlimited Extra?

[#3]

Hi john,

yes thats correct,

but my speeds are still at 38mb,and on my account it still says I'm  just on unlimited and not extra, and i get the you cant change your product at the moment message.

it was suppose to switch on the 6th of this month but hasn't.

many thanks jay 

[#4]

Looks like the upgrade hasn't gone through, then. One of the Help Team should pick this up by the end of tomorrow, and hopefully get it sorted, Ocaissionally, the automatic systems fail, and the upgrade has to be prodded manually.

[#5]

Here's hoping,

many thanks for your help john 👍

[#6]

Hiya @jame914, thanks for getting in touch. I'm really sorry for the concern caused here. 

From what I can see the upgrade completed on the 10th and the account now reflects this. Can you advise if you are still seeing the error message and if your speeds have now gone up?