You cannot make any changes to your account while there is a phone order in progress.

[#1]

This has been saying this for months. My partner helps her mum with her online stuff and when she logs into the account she gets this message ( You cannot make any changes to your account while there is a phone order in progress. ) this has been showing for months and she is unable to make any changes to her account 

[#2 · Accepted solution]

Hiya @wesupportthepal, thanks for getting in touch. I am really sorry for the issues with the account and for the inconvenience this is causing.

Can you please send us over a PM with the username of the account this relates to so we can take a further look at this for you.