You cannot make any changes to your account while there is a phone order in progress.

[#1]

Hello

I haven't made any changes to my account for several years. But as prices are going up I would like to review and/or possibly change my options.

However I can't do this because, when I log into my account I see this:

"You cannot make any changes to your account while there is a phone order in progress."

Looking at other posts about similar issues, it seems someone needs to update my account. Please could this be done.

Many thanks

[#2 · Accepted solution]

Hiya @jeanwat,

I'm sorry to see you are experiencing an issue with making changes through your online account and for any frustrations this is causing.

I have fixed this for you, please can you try again for me and let me know if you have any further issues?

[#3]

Moderators Note

This topic has been moved from Home Phone to Account / Billing

[#4]

Thank you very much @SammyM! That worked

[#5]

YAY!! fantastic, please let me know if you need any further help.