You cannot make any changes to your account while there is a phone order in progress.

[#1]

I keep having this message on screen. i cannot make any changed to my broadband plan until this message is cleared,can you assist please

[#2]

You will need a staff member to sort this - the (supposedly) automatic method of clearing this message on completion of account changes is totally broken - or it could be BT's B2B system at fault. Or you could try ringing customer Support.

Whichever it is, it needs sorting, but don't hold your breath.

[#3]

@dwaithman, we've fixed it - please let us know if you have any further issues.