bill differnt from contract

[#1]

at least 6 month ago got a new contract, was supposed to be around 25-29 gbp, just checked and i have been charged around 40? wierd as been away a lot and hardly ever use a home phone so just broadband, any help would be good if a team member could check for me.

still away so on mobile so net so bad can hardly log on, tried support but no answer, thank you

[#2]

Ah it sounds like the discounts haven't been added correctly. I will get this sorted for you but will take me a bit. Bear with me whilst I sort it and I will link you to the ticket once done.

[#3]

This is the link for the ticket https://www.plus.net/wizard/?p=view_question&id=236101962

[#4]

thank you for your help, had 1 email so far due refund, appreciate the help

[#5]

The others should follow soon Let me know if they don't! I'm back in on Monday.

[#6]

hey will, hope you dont mind me re contacting you, thanks so much for sorting the last prob out for me, just had new bill but still being charged the wrong amount, seems it still not gone though properly,

thanks again

mark

[#7]

Hey @darknight I'm sorry that your bill is not right again! Will isn't in today but I've looked into this for you.

I've added a ticket on to your account to explain what I've done and will be doing for you. You can view this here https://www.plus.net/wizard/?p=view_question&id=236660031