broadband/phone account saying that a phone order is in place

[#1]

"You cannot make any changes to your account while there is a phone order in progress." appears in my account page.  I cannot change the call features in the last few weeks.  Cannot use 1572 etc.....

[#2]

Hi there, sorry about this, there's an issue with your account with a call feature that's stuck on "awaiting activation" I've raised a task to our billing team for you and we should have that fixed within a day or two. I've added further details to a ticket on your account here: https://workplace.plus.net/programme_tool/job.html?job_id=222382294