cancellation fee
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cancellation fee
13-07-2022 8:18 PM
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I have Unlimited Fibre Extra for £26.17 a month. My contact runs out on 9th June 2023
Any ideas how much to cancel?
Re: cancellation fee
13-07-2022 8:56 PM - edited 13-07-2022 9:00 PM
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From https://www.plus.net/help/legal/plusnet-price-guide-for-residential-products/
Unlimited Fibre Extra Package Monthly Charge
Broadband Only^ £11.56
Broadband & Phone £13.93
Broadband & Phone (Line Rental Saver)* £3.74
So 11 months at £13.93 according to the Legal page if "The early termination charges set out in the tables below apply to any customer who signed up to a broadband or broadband and phone contract before 10th December 2019:"
Else
"For any customer who signed up to a broadband or broadband and phone contract after 9th December 2019, early termination charges are calculated as follows**:
- monthly charge (factoring in any monthly discount to which the customer is entitled);
- deduct VAT at the applicable rate;
- reduce the charge to take account of any costs saved because of leaving early, such as wholesale costs;
- deduct 1% for early receipt of payment;
- multiply this figure by the remaining months of the minimum term. Any part of a month in the remaining minimum term will be charged daily on a pro rata basis;
- add VAT at the applicable rate to the final amount."
Please see https://www.plus.net/help/my-account/early-termination-charges/ for more
Re: cancellation fee
13-07-2022 8:59 PM
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This topic has been moved from Full Fibre to Accounts / Billing.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
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