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changing to full fibre

victorhoy
Dabbler
Posts: 17
Registered: ‎18-03-2015

changing to full fibre

‎06-08-2022 4:01 PM

So I am changing from Unlimited fibre to Plusnet Full Fibre and now I have received a bill for the 3 remaining months of my contract. I didn't think I would get a bill for upgrading a Plusnet service. Not impressed.

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MisterW
Superuser
Superuser
Posts: 16,038
Thanks: 6,063
Fixes: 437
Registered: ‎30-07-2007

Re: changing to full fibre

‎06-08-2022 4:05 PM

It was confirmed by staff here https://community.plus.net/t5/My-Order/Just-upgraded-to-the-Full-Fibre-900/m-p/1881932#M23498 that it is a bug in the automated system

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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victorhoy
Dabbler
Posts: 17
Registered: ‎18-03-2015

Re: changing to full fibre

‎06-08-2022 4:10 PM

Thanks for the reply.

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Baldrick1
Moderator
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Posts: 12,254
Thanks: 5,448
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Registered: ‎30-06-2016

Re: changing to full fibre

‎06-08-2022 4:23 PM


Moderators Note


This topic has been moved from Full Fibre to My Account/Billing

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

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