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error message,unable to upgrade service

toothfairy
Newbie
Posts: 3
Registered: ‎01-09-2022

error message,unable to upgrade service

‎02-09-2022 1:22 PM

Hi. I am getting an error message when I login to my account about an order. I have not made any changes to my account or made an order. Please can you resolve this as I wish to change my package. User name is dentaform.

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Baldrick1
Moderator
Moderator
Posts: 12,348
Thanks: 5,538
Fixes: 430
Registered: ‎30-06-2016

Re: error message,unable to upgrade service

‎02-09-2022 2:14 PM

@toothfairy 

If you want to upgrade youe account before this is sorted then ring the Customer Options Team on 0800 013 2632. This number is normally answered quite quickly.

Moderator and Customer
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Gandalf
Community Gaffer
Community Gaffer
Posts: 26,642
Thanks: 10,226
Fixes: 1,607
Registered: ‎21-04-2017

Re: error message,unable to upgrade service

‎08-09-2022 9:45 AM

Hi there,

I've fixed that for you. Can you try upgrading and let me know if you have any issues? 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
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