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how to pay overdue bill from abroad

kat3
Newbie
Posts: 2
Registered: ‎17-12-2023

how to pay overdue bill from abroad

I have a very small final bill to pay. how can I pay this bill now my direct debit has closed.  I cant use the 0800 number from here without spending more than the bill is worth. Why don't Plusnet have bank details available to pay on line. I. sent them an email but have not had a reply

4 REPLIES 4
willcutforth
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,718
Thanks: 80
Fixes: 113
Registered: ‎27-11-2020

Re: how to pay overdue bill from abroad

Hey there @kat3 is this for mobile or broadband?

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
kat3
Newbie
Posts: 2
Registered: ‎17-12-2023

Re: how to pay overdue bill from abroad

Hi Wilcutforth,

this is for broadband. It is a final bill I received after leaving the UK. After speaking to an adviser at Plusnet, I was given the impression my last monthly payment would clear the early exit fee, so I closed the Direct Debit.  It’s for £7.16 so it will cost me more in phone charges to try resolving it this way. Can’t access 0800 number from here.  Should be an easy way to just pay one off to Plusnet or good will gesture with being a long term customer. Confirmation of that would be great. 

 

jab1
Legend
Posts: 19,052
Thanks: 6,240
Fixes: 287
Registered: ‎24-02-2012

Re: how to pay overdue bill from abroad

@kat3 A quick search found this: +44 345 140 0200 

John
willcutforth
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,718
Thanks: 80
Fixes: 113
Registered: ‎27-11-2020

Re: how to pay overdue bill from abroad

Ah ok @kat3 I'm going to pop you a PM over to sort this.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team