I was advised on the online chat that i could keep a mail only account if i cancelled my broadband. So i went ahead and cancelled and was told on the phone that i can't have a mail only account?
Who is correct? It will be really inconvenient not to be able to keep the mail only account.
Thread moved from Broadband to My Account/Billing.
Forum Moderator and Customer Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain He who feared he would not succeed sat still
richard:if i cancel can i keep my plusnet email? Morgan:
If you decide to leave us, you should be able to keep your PlusNet email. A mail only account costs £1.06 per month and you would need to request this before the migration takes place. Once your new providers orders are all in place you can call Customer Options Team on 0800 013 2632 (Selecting option 1 then option 2) to request this.
I think the agent totally mislead @wy and feedback and training should be given.
Forum Moderator and Customer Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain He who feared he would not succeed sat still
Richard, no idea which rock that agent has been hiding under - mail-only accounts (when available) had been free for a long time, so said individual needs fully retraining.
Not trying to defend what’s happened but if this only happened a couple of days you should be in time to cancel the move, sort out your emails then start again. Be aware that once you move all emails stored on Plusnet’s server are likely to be immediately deleted with no way to recover them.
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