"Unable to change service"

inomla · ‎13-11-2022

Hello everyone,

I've now got the common "You can't change your products for the moment, you already have a product change in progress." error coming up. I've not changed anything in years and the order tracker is stuck on the "subscription payment" but I've made all payments without problem.

Can a member of staff unblock this?

Best regards,

Townman · ‎22-08-2007

Can you try clicking the LOGOUT link then try logging in again. Found that cleared the issue for me.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

inomla · ‎13-11-2022

Sorry, no difference. I logged out, logged back in again and the message is still there. Thanks though.

TheMightyAJ · ‎26-03-2018

Hey @inomla,

I'm sorry to hear that this has occurred. It looks like this was due to a stuck package change on our end, which we've put through orders to resolve now. The package change should complete today and the orders to upgrade the service should be complete by the 23rd of November

If this post resolved your issue please click the 'This fixed my problem' button

Alex H
Plusnet Help Team