£110 gift voucher

[#1]

When I signed up for Plusnet last week it said I would get a £110 gift card for how long do they genuinely take? Do you actually get them

[#2]

It’s common to see posts on here from people having to push to get them. Such practice might save PN money but at the cost of poor customer service and staff having to follow up complaints on here. Basically it’s inefficient and not good business practice in the long run.

[#3]

There is a substantial level of impatience around this space. IIRC gift card claim emails are sent 28-30 days after service go live date.

[#4]

Hi @terrilee89,

Once you have an active service the email will be sent for you to claim the card, this email arrives within 30 days of the account going live.

Then once you have completed the claim it's within 30 days for the card to be delivered.

I've seen the cards arrive as soon as just a few days after claiming though, so should be pretty quick.

So step one would be wait until you have your service up and running, then keeping an eye out for that email.

Hope this helps.

Lex

[#5]

Appreciate that but I wasn’t aware has it said after sign up and I’d seen a lot saying they haven’t received, hence asking. Not being impatient, I’m happy to wait.

[#6]

My comments were about the customers that didn’t receive the confirmation email after the 30 days.